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Water Restoration

Water Restoration

What effects will water damage have on the building? 

Direct contact will cause plasterboard to sag and disintegrate, wood will begin to swell, buckle, warp, and rot, paint begins to bubble or peal, carpets become saturated causing delamination and will need to be removed, electrical items and outlets can begin malfunction and become potential fire or shock hazards. If water is from a contaminated source, it presents a serious health threat, avoid any contact. All excess water or moisture will promote the growth of mould, mildew and other contaminants which can compromise the structural integrity of the materials and may also cause serious health issues.


Can water damage be prevented?

There is little you can do to prevent water damage that’s due to an act of nature, but most water damage a property experiences is caused by indoor plumbing failures. With regular maintenance, upkeep, and frequent inspections of your home and property, you may be able to prevent some water damage. Make sure everyone knows how and where to shut off the water to the home. Make sure appliances are and in good working order. Check all water connections and hoses. Check under sinks for signs of corrosion and make sure connections are tight. Check the toilet and water heater for any signs of leaking. Make sure you monitor the water bills, and be aware of any unexplained increase because it could be due to a leak.


How can I check the Kitchen for water damage?

Check under the sink for any signs of water leaks. Move everything so you have a clear view and make sure to check the pipes and connections. Check the dishwasher for signs of water damage. Check around the base and floor for stains, and check the water line for corrosion. Check behind and under the refrigerator for any signs of leaking. Make sure connections are tight for the ice maker and that hose is not kinked. Make sure you check the drainage pan regularly for any signs of mould. If you discover mould, there may be a serious problem requiring immediate attention.


Should we be worried if a wall or cabinet behind a sink is warped, soft, or discoloured?

Yes. These are definitely signs of water damage that are most likely caused by the water supply behind the wall. If this has been going on for a period of time, there may be a mould problem behind the cabinet or wall. Commercial Drying Australia staff can identify the source and determine how far the damage has spread.


Where should I check in the Bathroom for water damage?

Check under the sink for any signs of damage and the pipes to ensure connections are tight. Check the base of the toilet for any signs of leaking or stains. Make sure the water supply to the toilet is not kinked and the hose connections are tight. Check for any signs of damage around tub or shower. Look for stains on the floor or plasterboard. Make sure plasterboard and flooring is firm.


How safe are our business premises after the standing water is gone?

Water damage is not just about removing the water. Even if the water seems to have disappeared or has been extracted, there is still the potential for issues until the structure and affected materials have been completely and thoroughly dried. Mould can become a problem in as little as one to two days if structural drying is not in process.


Can we cleanup and dry out the damage ourselves?

Quickly mopping up a small spill in the middle of the floor should be fine. If water has saturated the flooring, baseboards, or plasterboard it could appear to be dry and damage free. It’s what you can’t see going on behind the wall or under the flooring that quickly becomes a problem. These dark cavities become the perfect have for mould and mildew to grow. Domestic vacuum cleaners and household fans are not equipped to remove enough moisture or deliver enough air movement to help prevent further damage. DR Floor Care’s Technicians offer a professional assessment to help determine the extent of damage suffered and a strategic plan of next steps.


What will DR Floor Care technicians use to dry water damage?

After the water has been extracted, the affected area will be contained and any damaged materials that are not salvageable will be removed and the drying process will begin. Specialised high-speed industrial air movers and dehumidifiers are set up to facilitate the drying process and remove and control the humidity and moisture levels in the air. Ceiling and others fans are just not powerful enough to do the job in a timely manner for most water losses.


How long will it take to dry out a building?

Dry out will depend on the extent of the damage and saturation, and how long the property has been exposed to water. It usually takes from 2-3 days, but if the property has been exposed for an extended period of time, it could take as long as 5 days.


Is it business as usual during the drying process?

Unfortunately, this is not always the case. DR Floor Care staff will do their outmost to minimise disruption to your commercial operation. However, the equipment used during the drying process can be noisy and create a lot of air movement, which may be considered untenable to running a business.

Why does the restoration company need to have access to the building?

Once the water is extracted andthe drying process has begun, our Technicians will need to monitor and control the moisture and humidity levels in the building. Until the environment is returned to normal, mould remains a threat.


Why is the affected area monitored so frequently?

Equipment is placed so it will operate as efficiently as possible according to the moisture content. The progress will need to be checked and monitored regularly to make any adjustments as required.


Why does the air in the office feel so dry?

The equipment used during the drying process is set up to remove as much moisture as possible by creating a dry atmosphere. This is just temporary and air conditions will return to normal once the drying process is complete and equipment removed.


Is it ok to leave the equipment running continuously?

The specialised equipment used is made to run continually and has been placed in a particular way that will help promote the drying process. Do not move or turn any of the equipment off. The equipment is made to run without stopping and could run for months without over heating or causing any safety issues.


Can the doors and windows be opened?

Depending on the weather conditions you could delay the drying progress. It is a good idea not open any windows or doors, turn off any fans, air conditioning, or heat without talking with our DR Floor Care Technicians first. They have established ideal drying conditions and any alterations will hamper their efforts.


Can the equipment be turned off to reduce noise and heat?

No, the drying process is ongoing and requires the equipment to run 24 hours a day. Most equipment is designed to be efficient and a small price to pay compared to the cost of reconstruction and/or mould remediation.


Once an insurance claim is lodged, do we have to wait for an Assessor to attend beforewe contact DR Floor Care?

Yes, and No. If you are in the middle of an emergency, you are expected to do whatever you can to mitigate the problem to prevent further damage until you get your insurance company involved. If you can stop the source of water, remove or separate any items and furniture from the damaged area and do what you can to remove the standing water. Most importantly, don’t dispose of anything.


Will the carpet need to be replaced?

It all depends on the situation. Our Technicians will examine and determine the best course of action on a case-by-case basis. In some situations, where carpet has been wet for an extended period, water damage will cause delamination, when the backing separates from the fibres and will usually require replacement. If the water is contaminated, such as flood or sewerage, the carpet will most likely need to be replaced. However, carpet saturated by clean water leaks, that are tended to immediately, can be dried then cleaned resulting in no damage at all.


Why use DR Floor Care and not someone unqualified?

Our Technicians specialise in water damage and have the certifications, training, experience, and know-how needed to deal with any kind of water damage situation. A general contractor may not have the necessary experience or knowledge needed to mitigate or remediate the negative effects of water damage.


Are there any chemicals used that could be harmful to me or my co-workers?

Anti-microbials are used by the DR Floor Care’s crew to prevent the growth of mould, mildew, and other contaminants. To be safe, stay away during this process.